Refund policy

Refund Policy

The Buyer has a period of 14 (fourteen) clear days from the date of receipt of the ordered Products to exercise their right of withdrawal without having to give any reason or pay any penalty, except for return shipping costs.

The Buyer must notify the Company of their intention to exercise their right of withdrawal by sending a letter with acknowledgement of receipt to 33 chemin de Garibondy, 06110 Le Cannet, France. The letter must include the order number, the Buyer’s name, the order date and, where applicable, the reason for withdrawal.

The Buyer must then return the Products to the Company by any appropriate means.

The Products must be returned to the Company in their original unopened packaging, with all accessories and without any signs of use. They must be accompanied by a copy of the corresponding purchase invoice.

The Buyer will receive a refund as soon as possible and no later than 30 (thirty) days after receipt of the returned Products. The refund will cover all amounts paid for the order, less return shipping costs and the value of any Products consumed.

As the labelling clearly indicates the presence or absence of allergens, the Company cannot be held liable for any error made by the Buyer concerning their intolerances or allergies to certain ingredients. An intolerance or allergy therefore cannot constitute grounds for a refund.

No order may be cancelled other than through the exercise of the right of withdrawal under the terms set out above.

In accordance with Article L.221-28 of the French Consumer Code, Products that have been opened, unsealed or consumed cannot under any circumstances be refunded, for reasons relating to health protection and hygiene.

Return shipping costs remain the Customer’s responsibility unless TEA MAO expressly agrees otherwise.