Terms of sale
TEA MAO - Les infusions du palais
General Terms of Use and Sale
- Purpose
These general terms of sale apply without restriction or reservation to all online sales offered by TEA MAO – Les infusions du palais SASU on the website www.teamao.fr (hereinafter referred to as the “Website”).
TEA MAO – Les infusions du palais SASU offers dietary food products (hereinafter referred to as the “Products”) for sale to buyers (hereinafter referred to as the “Buyers”).
These general terms define the terms and conditions governing the sale and delivery of the Products, as well as the rights and obligations of the parties in this context. They can be accessed and printed at any time through a direct, permanent link on the Website.
They take precedence over any other general or specific terms, particularly purchasing terms, that have not been expressly approved by TEA MAO – Les infusions du palais SASU. Where applicable, they may be supplemented by specific terms of sale or use for certain Products or services. These specific terms supplement these general terms and, in the event of a conflict, take precedence over them.
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- Seller’s identity and contact details
The Website is published and operated by TEA MAO – Les infusions du palais SASU, a French single-member simplified joint-stock company with share capital of €3,100, registered with the Cannes Trade and Companies Register under number 104 873 740, which offers the Products for sale (hereinafter referred to as the “Company”).
The Company can be contacted at:
TEA MAO – Les infusions du palais SASU
33 chemin de Garibondy, VILLA 1
06110 LE CANNET, FranceEmail: contact@teamao.com
- Acceptance of the general terms
Before placing an order, the Buyer declares that they have full legal capacity to enter into commitments under these general terms.
Acceptance of these terms is expressed by ticking a checkbox on the order form. Acceptance must be full and unconditional. Any acceptance subject to reservations is considered null and void. A Buyer who does not agree to be bound by these general terms must not place an order on the Website.
- Product characteristics
Before placing an order, the Company recommends that the Buyer read the nutritional information, instructions for use and contraindications available on the Website for each Product they wish to order. The Company is not liable and will not refund a Product in the event of an allergy to any of its ingredients listed on the Website.
The labelling and advertising of all Products sold comply with the standards in force in France and with European Union legislation.
Regular physical activity and a varied, balanced diet are essential to maintaining a healthy balance.
An adequate daily food intake must be maintained while using the Products.
The Company recommends that the Buyer strictly follow the instructions for use, precautions and contraindications for the Products listed on the Website.
The Company recommends that the Buyer should not consume the Products exclusively and continuously for more than three months without medical advice.
The Products are offered for sale subject to availability.
The photographs, illustrations and descriptions of the Products on the Website are as accurate as possible. They are binding on the Company only with respect to what is expressly stated.
- Orders
5.1 PLACING AN ORDER
To place an order, the Buyer must select the Products of their choice and add them to their shopping cart.
The Buyer can access their cart summary at any time before the order is finally confirmed and can correct any errors in the information entered.
As part of the ordering process, the Buyer is asked to provide their contact details for delivery and billing purposes. They must complete all fields marked as mandatory on the form provided. Orders that do not include all required information cannot be confirmed.
The Buyer warrants that all information provided on the order form is accurate, up to date, truthful and not misleading.
The Buyer acknowledges and accepts that this information serves as proof of their identity and is binding on them once confirmed.
5.2 CREATING AN ACCOUNT
After placing an order, the Buyer is offered the option of creating an account through a third-party account or by entering a password (hereinafter referred to as the “Account”). This enables the Buyer to access an order form prefilled with the details they have provided when placing subsequent orders on the Website.
The Buyer undertakes to update this information whenever it changes, particularly following a change of address.
The Buyer is responsible for keeping their password confidential. They must immediately contact the Company using the contact details provided in Article 2 if they notice that their Account has been used without their knowledge. They acknowledge the Company’s right to take appropriate measures in such circumstances.
5.3 ORDER CONFIRMATION
After placing an order, the Buyer receives an order confirmation by email.
The Buyer must ensure that the contact details provided when placing an order or updating their Account are correct and allow them to receive the order confirmation email. If they do not receive it, they must contact the Company using the contact details provided in Article 2.
The Company recommends that the Buyer retain the information contained in the order confirmation.
The order and its confirmation are considered received when the parties to whom they are addressed can access them.
5.4 CUSTOMER REVIEWS
Article L.111_7-2 of the French Consumer Code, introduced by Law No. 2016-1321 of 7 October 2016, provides for “(...) giving users fair, clear and transparent information about the procedures for publishing and processing online reviews.” Customer reviews on the Website are submitted by Buyers without compensation of any kind.
- Prices and payment terms
6.1 PRICES
For online orders, the selling prices of the Products are displayed on the Website.
Prices may be displayed and paid in the local currency of the country or region selected by the customer. The applicable currency is indicated at checkout. Prices include all French taxes, including French VAT and any other applicable taxes.
Prices do not include any applicable shipping charges for dispatched Products. These are charged in addition to the price of the Products purchased, in accordance with Article 7. The applicable shipping charges are indicated before the Buyer confirms their order.
For Products shipped outside the European Union, the price will be invoiced after deducting VAT.
Please note: Outside the European Union, customs duties or local taxes may be payable and may be charged when the Buyer receives the parcel, in addition to the price paid to the Company. These duties and taxes, whose exact amount the Company cannot determine in advance and therefore cannot communicate to the Buyer before the order is placed, remain the Buyer’s responsibility. The Buyer is solely responsible for completing any related declarations and/or formalities.
The applicable price is the price displayed on the Website when the Buyer’s order is registered.
Prices may vary during the year depending on changes in raw material prices.
6.2 PAYMENT TERMS
The full price of the Products and any applicable shipping charges are payable when the order is placed. Payment can be made online:
- By bank card.
- By PayPal.
- By any other payment method offered on the Website when the order is placed.
The Buyer warrants to the Company that they have the necessary authorisation to use the chosen payment method.
The Company reserves the right to suspend or cancel any order and/or delivery if the Buyer fails to pay any amount due, if a payment issue occurs, or in the event of fraud or attempted fraud.
Penalties equal to one and a half times (1.5 times) the French statutory interest rate automatically apply to unpaid amounts upon notification that the bank payment has been rejected.
6.3 PAYMENT TERMS
The Company retains full ownership of the Products sold until payment has been received in full.
- Delivery
7.1 Products are delivered to the address provided by the Buyer when placing the order as the “delivery address”, which may differ from the billing address, or to a collection point depending on the selected delivery option.
Deliveries are accompanied by a duly issued invoice.
7.2 Different delivery methods may be available depending on the Product categories, dimensions and weights.
When placing an order, the Buyer is informed of the delivery methods available for the Product(s) ordered and any charges associated with each method.
The Buyer must select their preferred delivery method and provide all information necessary for successful delivery using that method.
7.3 The average time between placing an order and delivery is 10 business days, including order preparation and transit. This timeframe may vary depending on the destination and carrier. A delivery deadline is indicated to the Buyer in the order confirmation email. Delivery takes place within a maximum of 20 (twenty) business days following the order, unless otherwise stated in the confirmation email.
If delivery is delayed by more than 30 (thirty) days beyond the delivery date announced in the order confirmation email, the delay is not justified by force majeure, and the Products have not been received, the Buyer may cancel their order by sending a registered letter with acknowledgement of receipt to the address provided in Article 2. The Buyer may obtain a full refund of the amounts paid within 45 (forty-five) days, excluding any other compensation.
If the ordered Products are delivered, the Buyer must return the Product concerned to the Company in its original unopened packaging and without any damage to obtain a full refund.
7.4 The Buyer is informed as soon as possible if an ordered Product is unavailable. They may then obtain a full refund of the amounts paid within 30 (thirty) days, excluding any other compensation.
- Right of withdrawal
The Buyer has a period of 14 (fourteen) clear days from the date of receipt of the ordered Products to exercise their right of withdrawal without having to give any reason or pay any penalty, except for return shipping costs.
The Buyer must notify the Company of their intention to exercise their right of withdrawal by sending a letter with acknowledgement of receipt to 33 chemin de Garibondy, 06110 Le Cannet, France. The letter must include the order number, the Buyer’s name, the order date and, optionally, the reason for withdrawal.
The Buyer must then return the Products to the Company by any appropriate means.
The Products must be returned to the Company in their original unopened packaging, with all accessories and without any signs of use. They must be accompanied by a copy of the corresponding purchase invoice.
The Buyer will receive a refund as soon as possible and no later than 30 (thirty) days after receipt of the returned Products. The refund will cover all amounts paid for the order, less return shipping costs and the value of any Products consumed.
As the labelling clearly indicates the presence or absence of allergens, the Company cannot be held liable for any error made by the Buyer concerning their intolerances or allergies to certain ingredients. An intolerance or allergy therefore cannot constitute grounds for a refund.
No order may be cancelled other than through the exercise of the right of withdrawal under the terms set out above.
In accordance with Article L.221-28 of the French Consumer Code, Products that have been opened, unsealed or consumed cannot under any circumstances be refunded, for reasons relating to health protection and hygiene.
Return shipping costs remain the Customer’s responsibility unless TEA MAO expressly agrees otherwise.
- Statutory guarantees
The Buyer benefits from the statutory guarantees relating to lack of conformity and hidden defects in the goods sold.
If the Buyer finds that a delivered Product is defective, does not conform to the order or is damaged, they must notify the Company using the contact details provided in Article 2, specifying the nature of the defect, lack of conformity or damage observed.
The Company will arrange the return with a carrier of its choice and inform the Buyer of the arrangements by any appropriate means. The Company will bear the cost of this return.
The Products must be returned to the Company in their original packaging, with all accessories. They must be accompanied by a copy of the corresponding purchase invoice.
Returns that do not comply with the arrangements described above cannot be taken into account.
The Company will carry out the necessary checks and offer the Buyer a repair or replacement of the Product where possible.
If repair or replacement is not possible, the Company will offer to refund the full price paid for the Product, together with the associated delivery costs. The Buyer will receive the refund as soon as possible and no later than 30 (thirty) days after the date on which the Company informs them that the Product cannot be repaired or replaced.
- Liability
10.1 The Company undertakes to carry out regular checks to verify that the Website is functioning and accessible. For this purpose, the Company reserves the right to temporarily interrupt access to the Website for maintenance. Likewise, the Company cannot be held liable for temporary difficulties accessing the Website, or temporary unavailability, arising from circumstances beyond its control, force majeure or disruptions to telecommunications networks.
Anyone accessing the Website does so under their own responsibility. The Buyer must take all appropriate measures to protect their own data and/or software stored on their computer equipment against any harm.
10.2 The Company provides no guarantee that the Products will meet the Buyer’s needs, expectations, particularly in terms of taste, or constraints.
10.3 The Company does not guarantee any result or effect from using the Products.
10.4 The Company cannot be held liable for failure to perform or delays in performing its obligations due to force majeure or disruptions or full or partial strikes, particularly affecting postal services, carriers or means of communication.In any event, any liability incurred by the Company under these terms is expressly limited to proven direct damage suffered by the Buyer.
11.- 1 Intellectual property
The Products, together with the systems, software, structures, infrastructure, databases and content of any kind, including text, images, illustrations, music, logos, trademarks and databases, used by the Company on the Website are protected by all applicable intellectual property rights and database producers’ rights.
Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any reproduction, display, distribution or use of any of these elements, in whole or in part, without the Company’s authorisation is strictly prohibited and may result in legal proceedings.
- Prohibited conduct
12.1 The following are strictly prohibited: (i) any conduct likely to interrupt, suspend, slow down or prevent the proper functioning of the Website; (ii) any intrusion or attempted intrusion into the Company’s systems; (iii) any misuse of the Website’s system resources; (iv) any action likely to place a disproportionate load on its infrastructure; (v) any breach of security or authentication measures; (vi) any action likely to infringe the rights or financial, commercial or moral interests of the Company or users of its Website; (vii) any use of the Website for purposes other than those for which it was designed; and, more generally, (viii) any breach of these general terms or applicable laws and regulations.
12.2 It is also strictly prohibited to charge for, sell or grant access to all or any part of the Website or the information it contains.
12.3 In the event of a breach of any provision of this Article or, more generally, of applicable laws and regulations, the Company reserves the right to take all appropriate measures and initiate legal proceedings.
- Personal data
The Company maintains a personal data protection policy, the details of which are explained and available on the Website’s “Privacy” page. The Buyer is expressly invited to read this policy.
- Mediation
14.1 Consumer mediator
Under Article L.612-1 of the French Consumer Code, “Every consumer has the right to use a consumer mediator free of charge with a view to reaching an amicable resolution of a dispute with a professional.” This concerns contractual disputes relating to the performance of a sales contract between a consumer and a professional.
In the event of difficulties, TEA MAO – Les infusions du palais SASU invites the Buyer to contact its after-sales service first, as referred to in Section 9 of these general terms of sale.
If the Buyer’s issue remains unresolved, they may use the services of a mediator within one (1) year from the date their request was received by the after-sales service, with a view to settling the dispute out of court.
For this purpose, they may refer the matter to the CECMC either by completing the form available on the FDC website (www.mediateur.fdc.fr) or by sending a letter to:
FCD (FÉDÉRATION DES ENTREPRISES DU COMMERCE ET DE LA DISTRIBUTION)
Service Médiation de la consommation
12 Rue Euler
75008 Paris, France14.2 European Online Dispute Resolution platform (ODR)
In accordance with Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, and Article L.616-2 of the French Consumer Code, the Buyer is informed of the existence of a European Online Dispute Resolution platform (ODR) and the possibility of using it.
The link to the platform is: https://ec.europa.eu/consumers/odr.
- Advertising
The Company reserves the right to insert advertising or promotional messages on any page of the Website, in a form and under conditions determined solely by the Company.
- Third-party links and websites
The Company cannot under any circumstances be held liable for the technical availability of websites or mobile applications operated by third parties, including any partners, which the Buyer may access through the Website.
The Company accepts no liability for the content, advertising, products and/or services available on such third-party websites and mobile applications, which are governed by their own terms of use.
The Company is also not responsible for transactions between the Buyer and any advertiser, professional or trader, including any partners, to whom the Buyer may be directed through the Website. It cannot under any circumstances be a party to any dispute with such third parties, particularly concerning the delivery of products and/or services, guarantees, representations or any other obligations binding on those third parties.
- Amendments
The Company reserves the right to amend these general terms of sale at any time. In that event, the applicable terms will be those in force on the date the Buyer confirms their order.
- Language
If these general terms are translated into one or more languages, the French version will prevail for interpretation purposes in the event of any contradiction or dispute concerning the meaning of a term or provision.
- Governing law and jurisdiction
These general terms are governed by French law.
In the event of a dispute concerning the validity, interpretation and/or performance of these general terms, the parties agree that the courts of Paris shall have exclusive jurisdiction, unless mandatory procedural rules provide otherwise.
Effective date
These general terms came into force on 30 July 2026.